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Improve Team Performance through Leadership and Communication
The flexibility and perseverance of the high performing
team set it apart from a team that is merely productive.
Table of Contents
Introduction
Audience
At Course Completion
Prerequisites
Certified Professional Exams
Student Materials
Course Outline
Introduction
Recognizing that nearly all projects are accomplished through the concerted,
coordinated work of teams of people, this 2-day course focuses on the human
factors in project management. Whether the teams are part-time volunteers or
highly-skilled professionals, their productivity and success is dramatically
affected by the relationships within the team and the ability to function as
a cohesive unit.
Project teams have a special challenge: they come together for a temporary
assignment in which they face a unique problem. This course explains leadership
styles, presents proven communication techniques, and details team building
principles in the context of the project environment. Combining lecture, discussion,
and practice, participants learn the theory behind the art of managing teams.
This course makes extensive use of role playing and experiential learning to
help participants internalize the skills more rapidly.
The everyday use of leadership and communication skills enables project managers
to bring out the maximum performance from every member of the team. In addition
to understanding the dynamics of the team, this course focuses on the unique
role and contribution of the project leader.
Benefits
- Enhance team performance by improving cohesion and collaboration.
- Avoid costly delays due to unresolved issues and conflicts.
- Recognize and avoid problems before they occur.
- Manage stakeholders – and their expectations – effectively.
- Improve the bottom line by getting people to work together quickly.
- Develop lasting relationships that team members can carry forward to future
projects.
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Audience
Project managers, team leaders and senior team members who need to effectively
lead work groups.
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At Course Completion
At the end of this course, the student will be able to:
- Draw out effective performance from a team of people who have a range of
skills, attitudes and cognitive/behavior styles.
- Lead and facilitate a group of people to productively solve abstract problems.
- Form a group of individuals into a cohesive team that shares a commitment
to a common goal.
- Create a positive, productive atmosphere within a project team.
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Prerequisites
None provided.
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Certified Professional Exams
No exam currently exists for this course.
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Student Materials
The student kit includes a comprehensive workbook and other necessary materials
for this class.
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Course Outline
1. Introduction to Managing Project Teams
- Team management challenges
- High performance team model
- Personal Leadership Skills
2. Characteristics of a Leader
3. Leadership Styles and Behavior Styles
- Why diverse team members demand a variety of leadership styles
- Using behavior styles to improve communication
4. Team Member Accountability
- Setting S.M.A.R.T. goals
- Eight steps to assessing unsatisfactory performance
- Coaching with constructive feedback
- Creating a Positive
- Team Environment
5. Stages of Team Development
6. Ground Rules
7. Team Identity
- Increasing goal clarity
- Understanding the project’s context
- Recognizing the value of diverse skills and experience
8. Listening Skills
- Active and empathetic listening
- Dialogue vs. discussion: listening during problem solving
9. Meeting Management
- Preparing for the meeting
- Running the meeting
- Closure, action items and meeting minutes
- Team Collaboration
10. Decision Making
- Decision modes
- Guidelines for achieving consensus
11. Conflict Resolution & Problem Solving
- The value of conflict
- Common responses to conflict
- Avoiding ‘Groupthink’
- The steps of problem solving
12. Building a Collaborative
- Decision
- Convergent and divergent thinking
- Moving past deadlock
- Collaboration guidelines
- Achieving High Performance
13. High performance capabilities
14. Team Building Activities
15. Team Closure
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