Pultorak & Associates

Pultorak & Associates is an ITIL service management consulting and training firm that focuses on leading-edge ITIL service and process issues, concentrating on the application of the IT Infrastructure Library (ITIL) and Microsoft Operations Framework (MOF). This work is centered around the Service Management Concept.

Pultorak & Associates approach is based on a practical understanding of today's complex organizations, services, and processes and how the people in them work. By organizing around services and processes, and by measuring, managing, and improving them, organizations are able to achieve unprecedented and sustainable results from their service and process management and improvement efforts. If you need asstance with ITL consulting, call (206) 729-1107 or locate their nearest sales office at: www.pultorak.com.

PK-100, ITIL Awareness

The ITIL Awareness course is a half-day to full-day course designed to provide participants just the right level of information needed in order for ITIL to gain acceptance with those who will not necessarily be involved in its day-to-day implementation but whose support is vital to its success in the organization. ITIL Awareness is an important first step when beginning to consider the implementation of ITIL in your organization and an effective, efficient component of an ITIL implementation program.

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PK-200, ITIL Essentials

IT organizations are faced with a rapidly evolving environment coupled with a more headcount-constrained staff, where standardization on optimal systems and procedures is a critical success factor. The Information Technology Infrastructure Library (ITIL) is a set of best practices that may be used to deliver high quality IT services. ITIL’s body of knowledge represent the consensus derived from over a decade of work and experience by thousands of IT professionals world-wide, earning for it the status as de facto world standard for IT best practices. The ITIL Essentials course is a 2 day course designed to provide a straightforward, no non-sense introduction to ITIL, by professionals who have actual experience in implementing these best practices.

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PK-300, ITIL Managers

The ITIL Managers course is a comprehensive training program consisting of two 5-day courses, a revision day for exam preparation, and a two-part examination. The course aims to help participant prepare for and pass the examination leading to the Manager’s Certificate in IT Service Management. The program includes lectures and tutorials, assignments, and mock examinations. The program is delivered by two accredited consultants who draw on their own practical experience in implementing Service Management to enhance the course syllabus.

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